Terms of service

Last updated: February 25, 2026

1. Overview

Welcome to Jguss.

These Terms of Service (“Terms”) govern your access to and use of our website, as well as the purchase of clothing and fashion accessories from Jguss (“we,” “us,” or “our”).

By accessing our website, creating an account, or placing an order, you agree to be legally bound by these Terms, together with our:

If you do not agree to these Terms, you must not use our website or purchase our products.

Jguss operates within the United Kingdom and supplies products to customers located within the UK only.

2. Eligibility & Account Responsibility

2.1 Age Requirement

By using our website, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.

2.2 Accurate Information

You agree to provide accurate, complete, and current information when placing an order, including:

  • Full legal name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number

You are responsible for verifying all information before completing your purchase.

We are not liable for delivery issues arising from incorrect or incomplete information provided at checkout.

3. Product Information & Representations

3.1 Accuracy of Information

We make reasonable efforts to ensure that product descriptions, specifications, sizing details, and pricing are accurate. However, errors or omissions may occur.

We reserve the right to correct any inaccuracies without prior notice.

3.2 Fabric, Fit & Manufacturing Variations

Due to standard garment production processes, minor variations may occur in:

  • Stitching
  • Fabric texture
  • Colour tone
  • Print alignment
  • Fit tolerance

Such variations do not constitute defects unless the item is materially different from its description.

3.3 Colour Display Disclaimer

Colours may vary depending on screen resolution, lighting conditions, and device settings. We do not guarantee exact colour consistency across devices.

3.4 Sizing Responsibility

Customers are responsible for reviewing sizing guides prior to purchase.

Differences in personal fit preference do not constitute a product defect.

3.5 Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities
  • Discontinue items
  • Modify product specifications
  • Adjust pricing

at any time prior to order acceptance.

4. Orders & Contract Formation

4.1 Offer to Purchase

Placing an order constitutes an offer to purchase under these Terms.

4.2 Order Acceptance

A binding contract is formed only when:

  • Payment has been successfully processed, and
  • An order confirmation email has been issued

4.3 Right to Refuse or Cancel Orders

We reserve the right to cancel or refuse any order, including but not limited to cases involving:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraud or chargeback risk
  • Incomplete or inaccurate information
  • Delivery limitations

If an order is cancelled after payment, a full refund will be issued.

4.4 Personal Use Restriction

All products are sold for personal, non-commercial use only.

Unauthorised resale, redistribution, or commercial use without written consent is prohibited.

4.5 Order Modifications

Order modifications may be requested within 24 hours of purchase, provided the order has not entered fulfilment.

Once processing has begun, modifications may no longer be possible.

5. Pricing & Payment

5.1 Currency

All prices are listed in Great British Pounds (GBP).

5.2 VAT

Prices include applicable UK VAT unless otherwise stated.

5.3 Payment Authorisation

By submitting payment details, you confirm that:

  • You are authorised to use the selected payment method
  • The information provided is accurate
  • Your payment provider will honour the transaction

5.4 Secure Processing

All payments are processed via secure, encrypted payment gateways.
We do not store full payment card details.

6. Shipping, Delivery & Risk of Loss

Our Shipping Policy forms an integral part of these Terms.

6.1 Processing & Delivery Estimates

  • Processing time: 1–4 business days
  • Estimated delivery timeframe: 9–15 business days from order date

All delivery timeframes are estimates and not guaranteed.

6.2 Delivery Confirmation

Delivery is deemed complete when the courier marks the parcel as delivered to the address provided at checkout.

Courier tracking records and photo confirmation (where available) constitute valid proof of delivery.

6.3 Risk of Loss

Risk of loss transfers to the customer once delivery has been confirmed by the courier.

If a parcel is marked as delivered but cannot be located, we will assist in initiating a courier investigation.

6.4 Incorrect Address

Customers are responsible for ensuring all shipping details are accurate.

  • Address changes must be requested within 24 hours
  • Once dispatched, changes may not be possible
  • We are not liable for loss resulting from incorrect address information

7. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in that policy.

8. Statutory Rights

Nothing in these Terms excludes or limits your rights under:

  • The Consumer Rights Act 2015
  • The Consumer Contracts Regulations 2013

Where any provision conflicts with applicable law, statutory rights take precedence.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of external sites.
Accessing such websites is at your own risk.

10. User-Generated Content

By submitting reviews, images, or other content (“User Content”), you grant Jguss a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such content for marketing and promotional purposes.

You confirm that:

  • You own or control the rights to the content
  • The content does not infringe third-party rights
  • The content is lawful and accurate

We reserve the right to moderate or remove content where necessary.

11. Prohibited Activities

You agree not to:

  • Violate applicable laws or regulations
  • Engage in fraudulent or abusive chargeback activity
  • Attempt to compromise website security
  • Upload malicious code or harmful software
  • Misrepresent your identity
  • Use automated systems to extract data
  • Abuse return or refund policies
  • Resell products without authorisation

Violations may result in order cancellation, account suspension, or legal action.

12. Intellectual Property

All website content, including text, images, branding, product photography, and design elements, is the property of Jguss or its licensors.

Unauthorised reproduction, distribution, or commercial use is strictly prohibited.

13. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis, except where protections are required under UK law.

We do not guarantee:

  • Continuous or error-free website operation
  • Exact product colour representation across devices
  • Delivery timelines unaffected by external factors

Nothing in this section limits statutory consumer protections.

14. Limitation of Liability

To the fullest extent permitted by law, Jguss shall not be liable for:

  • Indirect or consequential losses
  • Courier delays or delivery issues beyond our control
  • Minor manufacturing or aesthetic variations
  • Loss caused by incorrect customer-provided information
  • Misuse of products
  • Events outside our reasonable control

This limitation does not apply where liability cannot be excluded under UK law.

15. Indemnification

You agree to indemnify and hold Jguss harmless from any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Misuse of our website or products
  • Violation of applicable laws

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We reserve the right to update these Terms at any time.

  • The “Last updated” date will reflect changes
  • Continued use of the website constitutes acceptance of the revised Terms

Store Information

Operating Name: Jguss
Email: support@jguss.com
Address: 1 Danes Way, Daventry International Rail Freight Terminal, NN6 7FT
Phone: +44 7520676681
Customer Service Hours: Monday–Friday | 09:00–17:00 (GMT – London)
Response Time: 12–24 business hours