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Frequently asked questions
Where does Jguss deliver?
We currently deliver to addresses within the United Kingdom only.
What is the estimated delivery time?
Orders are typically processed within 1–4 business days, with delivery taking an additional 8–11 business days. Overall, most orders arrive within 9–15 business days.
How do I track my order?
Once your order has been dispatched, you’ll receive a tracking number by email. Please allow up to 1–3 business days for tracking updates to appear.
What is your return policy timeframe?
You can request a return within 30 days of receiving your order, provided the item meets our return conditions.
How can I get in touch with customer support?
You can contact our support team at support@jguss.com, and we aim to respond within 12–24 business hours.