Shipping policy

Last updated: February 25, 2026

This Shipping Policy forms an integral part of our Terms of Service and applies to all orders placed with Jguss.

Jguss supplies clothing and fashion accessories to customers located within the United Kingdom only.

1. Service Area

We currently deliver to residential and business addresses within the United Kingdom only.

We do not ship to:

• P.O. Boxes
• Freight forwarding services
• Mail redirection services
• Addresses outside the United Kingdom

Orders submitted with unsupported delivery details may be cancelled and refunded.

2. Order Cut-Off Time

Order Cut-Off Time: 17:00 (GMT – London)

• Orders placed before 17:00 on a business day (Monday–Friday) begin processing the same day
• Orders placed after the cut-off time, on weekends, or on UK public holidays begin processing the next business day

3. Processing Time

Processing Time: 1–4 business days (Monday–Friday)

Processing includes:

• Order verification
• Payment authorisation and fraud screening
• Inventory allocation
• Quality control inspection
• Secure packaging
• Allocation to a courier partner

Orders are dispatched only after processing has been completed.

Processing times may be extended during peak periods, promotional events, or high order volumes.

4. Transit Time

Transit Time: 8–11 business days (Monday–Friday)

Transit begins once the parcel has been handed to the courier.

Delivery estimates may be affected by:

• Rural or remote delivery locations
• Scottish Highlands, Northern Ireland, Isle of Man, and offshore islands
• Severe weather conditions
• Courier operational disruptions
• UK public holidays

All delivery timeframes are estimates and are not guaranteed.

5. Total Estimated Delivery Window

Estimated Delivery Time: 9–15 business days from the date of order

This estimate includes:

• 1–4 business days processing
• 8–11 business days transit

Delivery timelines are projections only and do not constitute a guaranteed delivery date.

6. Shipping Costs

We offer Free Standard Tracked Shipping on all UK orders.

• Cost: £0.00
• No minimum purchase required
• No hidden handling or processing fees

The final amount displayed at checkout represents the total price payable.

7. Courier Partners

We work with established UK carriers, including but not limited to:

• Royal Mail
• DPD
• DHL
• Evri
• Parcelforce

The courier selected depends on parcel size, weight, and delivery destination.

We reserve the right to select or change courier partners where operationally required.

8. Tracking Information

Once your order has been dispatched:

• A tracking number will be sent to your email address
• Tracking may take 1–3 business days to become active
• Updates depend on courier scan events

Customers are responsible for monitoring tracking updates and ensuring availability for delivery where required.

9. Delivery Confirmation & Safe Delivery

Deliveries are completed according to courier procedures.

Couriers may:

• Leave parcels in a secure location
• Deliver to a neighbour where appropriate
• Provide photographic confirmation of delivery

Where a signature is required:

• The courier may attempt delivery 1–2 times
• Parcels may be redirected to a local collection point

If tracking confirms delivery (including photographic evidence where available), the delivery is considered complete.

10. Risk of Loss

Risk of loss transfers to the customer once the parcel is marked as delivered by the courier to the address provided at checkout.

If tracking confirms delivery but the parcel cannot be located:

• You must notify us promptly
• We will assist in initiating a courier investigation

We are not responsible for delivery issues resulting from incorrect address details provided by the customer.

11. Incorrect or Incomplete Addresses

Customers are responsible for ensuring all delivery information is accurate at checkout.

• Address corrections may be requested within 24 hours of placing the order
• Once processing has begun, changes may no longer be possible

If a parcel is delivered to an incorrect address due to customer error, recovery or replacement may not be possible.

12. Missed Deliveries

If delivery cannot be completed:

• The courier may attempt redelivery
• The parcel may be held at a local depot
• The parcel may be returned to our facility

If returned due to failed delivery attempts or customer inaction:

• We will contact you to arrange redelivery
• Additional shipping charges may apply

13. Remote & Rural Deliveries

Deliveries to remote or rural areas within the UK may require additional transit time.

This includes, but is not limited to:

• Scottish Highlands
• Northern Ireland
• Offshore islands

Extended delivery times in these regions do not constitute a failure of service.

14. Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not entered fulfilment.

After processing or dispatch:

• Cancellation may no longer be possible
• The order must be returned in accordance with our Return & Refund Policy

Cancellation requests must be submitted to:
support@jguss.com

15. Delivery Delays

While we aim to meet estimated delivery timelines, delays may occur due to:

• Courier disruptions
• Weather conditions
• High seasonal demand
• Industrial action
• Events beyond our reasonable control

We are not liable for delays outside our control but will provide reasonable assistance where possible.

16. Damaged or Lost Parcels

If your parcel arrives damaged:

• Contact us within 48 hours of delivery
• Provide clear photographic evidence of the item and packaging

If a parcel is confirmed lost by the courier:

• A replacement or refund will be arranged

Courier investigations may require several business days to complete.

17. Returned-to-Sender Parcels

If a parcel is returned due to:

• Incorrect address
• Failed delivery attempts
• Refusal of delivery

We will contact you to arrange redelivery.

Additional shipping charges may apply where the return resulted from customer error.

Store Information

Operating Name: Jguss
Email: support@jguss.com
Address: 1 Danes Way, Daventry International Rail Freight Terminal, NN6 7FT
Phone: +44 7520676681
Customer Service Hours: Monday–Friday | 09:00–17:00 (GMT – London)
Response Time: 12–24 business hours